Contact Us

If you need support, privacy assistance, legal communication, or advertising compliance help, contact us through the official mailbox below.

Support Categories

• General website or gameplay issues
• Privacy and personal data rights requests (access, deletion, correction, consent withdrawal)
• Advertising and Google AdSense policy questions
• Legal notices, abuse reports, and compliance inquiries

How to Submit a Request

To help us respond faster, include:

• Subject line category (for example: Privacy Request, Ad Compliance, Legal Notice)
• Your country/region
• Relevant page URL(s)
• Clear description of your request
• Any useful screenshots or timestamps

Privacy Rights Requests

For GDPR/UK GDPR/CCPA/CPRA and similar data rights requests, send an email to supoort@poki.love with subject Data Rights Request. We may ask for identity verification before processing.

Advertising and AdSense Compliance Requests

If you believe an ad implementation, ad placement, or consent behavior is non-compliant, contact us with:

• Exact page URL
• Date/time and time zone
• Device and browser information
• Description of the observed issue

Expected Response Time

• General support: typically 3-7 business days
• Privacy/legal requests: typically 7-30 days depending on legal obligations
• Urgent security reports: reviewed as quickly as reasonably possible

Official Communication

Our official inbound support channel is supoort@poki.love. We may decline requests from unverifiable or unauthorized channels when identity confirmation is required by law.